Privacy Policy

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Genuine Ice Cream. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.genuineicecream.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

Effective Date: March 1, 2025

Genuine Ice Cream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information, including information collected when you opt-in to receive SMS messages from us.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you opt-in to receive SMS messages, we may collect your phone number, name, and any other information you provide.
Usage Data: We may collect information about how you interact with our SMS messages, including delivery and read receipts.

2. How We Use Your Information

We use the information collected for the following purposes:

To send transactional, promotional, or informational SMS messages you have opted in to receive.
To provide customer support and respond to inquiries.
To improve our messaging services and user experience.
To comply with legal and regulatory requirements.

3. SMS Communication Consent

By providing your phone number, you consent to receive SMS messages from Genuine Ice Cream related to business operations, including orders, logistics, and supplier communications. Message frequency may vary. Message and data rates may apply, depending on your mobile carrier.

Opt-In: You may opt in by responding YES to an invitation by submitting an inquiry on our Contact page, or by providing your phone number during business interactions.
Opt-Out: You can opt out of SMS messages at any time by replying "STOP" to any message. After opting out, you may receive a final confirmation message.
Help & Support: For assistance, text "HELP" or visit www.genuineicecream.com or email info@genuineicecream.com.

We do not use SMS messaging for marketing purposes, and your phone number will not be shared or sold. For more details on how we handle your information, please refer to the full Privacy Policy.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

Service Providers: We may share information with trusted third-party vendors who help us deliver SMS messages.
Legal Requirements: We may disclose your information if required by law or to protect our rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.